Q: What if the item I want is sold out in my size?
A: Good gear moves fast. If your size is gone, don't sweat it just yet—we often restock. Email our team at service@polarfine.com and tell us what you're looking for. We’ll do our best to scout it out and notify you the moment it’s back in the shop.
Q: Why does the size on the tag look different from what I ordered?
A: We convert all our gear to standard international sizing before listing it on the site to ensure a consistent fit. If the tag looks "off," don't worry—we sent the size you requested. Try it on first. If the fit isn't right, our return policy has you covered.
Q: Why does the color look slightly different than it did online?
A: Studio lighting and different phone screens can play tricks on the eyes. We do our best to capture the true grit of every fabric. If the slight difference doesn't ruin the look for you, keep it and put it to work. If you're truly unhappy, we’ll make it right with a discount on your next haul.
Q: Do you have any physical store locations?
A: We are strictly an online shop. By cutting out the cost of a storefront, we can keep our prices fair and our quality high for workers everywhere.
Q: Where is this clothing made?
A: Every piece of gear at Polarfine is selected for its durability, fabric quality, and classic Western design. We stand behind our materials because we know you need clothes that can handle a long day.
Q: How do I use a discount code?
A: When you're ready to settle up, head to "Check Out." Enter your code in the box and hit "Apply." Note: If you use PayPal Express Checkout, the option to enter a code might be skipped, so make sure to apply it in our shop first.
Q: I’m not sure about my size. Where do I look?
A: Measure twice, buy once. Check our Size Guide on the product page for general measurements. If you're still not sure how a specific jacket or pair of pants will sit, email us and we’ll give you the straight talk on the fit.
Q: Why was my order canceled?
A: This is rare, but sometimes an item sells out faster than the system can update. If that happens, we’ll contact you within 24–48 hours. Any other items in your order will ship as planned, and you’ll be refunded for the missing piece immediately.
Q: Can I change something on my order after I buy it?
A: We process orders fast. If you need a change, email us immediately. Once that parcel is out of our workshop and at the post office, we can’t pull it back.
PAYMENT & SECURITY
Q: How do I pay for my gear?
A: We keep it simple. We accept Visa and MasterCard (credit or debit). Every transaction is validated and authorized to keep things secure and keep the fraudsters away.
Q: What currencies do you accept?
A: We accept most major currencies, including USD, EUR, GBP, CAD, AUD, and several others. The price will be adjusted at checkout based on where you’re shopping from.
Q: Is it safe to use my card on this site?
A: Absolutely. We use industry-standard SSL (Secure Socket Layer) encryption to protect your data. Your personal info and card details are locked down tight—none of it is ever revealed or stored in an unsafe way.
Q: Why was my credit card refused?
A: Usually, it’s one of three things: the card has expired, you’ve hit your credit limit, or there’s a typo in the billing info. If everything looks right and it’s still failing, try clearing your browser cookies or disabling any aggressive plug-ins.
Q: Was I charged twice?
A: We only charge you once when your order ships. If you see two entries right after ordering, one is likely an "authorization hold" from your bank—this is standard practice to prove the funds are there. It usually clears within 48–72 hours. If it doesn't, give your bank a call.