Privacy Policy

POLARFINE PRIVACY POLICY

Last Updated: April 7, 2026

At Polarfine, we respect a person’s privacy as much as we respect their hard work. We know that when you give us your information, you’re trusting us with your "word," and we don’t take that lightly. This policy outlines how we protect your data and ensures we stay compliant with the Privacy Act 1988 and global best practices.

We only collect and use your personal information to get your gear to you and make your experience on Polarfine.com better. Plain and simple.


1. THE INFORMATION WE COLLECT

To get the right gear to the right address, we need to know a few things. We may collect:

  • Identity: Name and Surname.

  • Contact: Email Address, Phone Number.

  • Logistics: Billing and Shipping Address.

  • Details: Date of Birth, Clothing, and Shoe Sizes.

  • Activity: Purchase history, IP address, and conversations with our support crew.

What we DON'T care about: We will never ask for or collect information regarding your:

  • Religious, political, or philosophical beliefs.

  • Racial or ethnic origin.

  • Criminal record or private health/sexuality information.


2. HOW WE USE YOUR DATA

We use your information to keep the wheels turning, specifically to:

  • Process your payments and handle refunds without delay.

  • Ship and deliver your orders to your doorstep or workshop.

  • Respond to your questions and fix any issues.

  • Keep you posted on new gear and exclusive deals (only if you’ve opted in).

  • Improve our site so it works as hard as you do.

Our Promise: We will not sell, rent, or trade your data to third-party "data rustlers." Your information stays within the Polarfine family and our trusted partners (like shipping and payment processors) who help us serve you.


3. TEXT MARKETING & NOTIFICATIONS

If you sign up for text alerts or enter your number at checkout, you agree to receive text notifications (like order updates and abandoned cart reminders).

  • Frequency: We won't blow up your phone—messages will not exceed 20 per month.

  • Control: You can opt-out anytime. Just reply STOP to any message.

  • Help: Text HELP if you need a hand. Standard message and data rates may apply.


4. COOKIES & TRACKING

Our website uses "cookies" and tracking tools (like TikTok DDCTs) to understand how folks use our site. This helps us show you gear you actually want instead of junk you don't.

  • Your Choice: You can disable cookies in your browser settings, but it might make the site run a bit slower.

  • Ad Targeting: These tools help us provide better measurement and targeted ads. You can opt-out of this at any time through standard browser privacy controls.


5. YOUR DATA RIGHTS

You’re in the driver’s seat. At any time, you have the right to:

  • Access: See what data we have on you.

  • Correct: Fix any mistakes in your information.

  • Delete: Ask us to wipe your data from our system.

To exercise these rights, just send an email to our Privacy Officer at service@polarfine.com.


6. SECURITY: LOCKED DOWN TIGHT

We use industry-standard encryption and secure servers to protect your data. While no internet transmission is 100% bulletproof, we take every reasonable step to keep your personal details safe from unauthorized access.

  • Your Part: If you have a password for our site, keep it to yourself. Don’t share it with anyone.


7. UNDERAGE SHOPPERS

You must be at least 16 years old to shop at Polarfine. We do not knowingly collect data from anyone under 16. If we find out a minor has provided us with data, we will delete it immediately.


8. CONTACT US

If you have questions about your privacy or how your gear info is stored, don't hesitate to reach out. We’re here to help.

Email: service@polarfine.com Website: www.polarfine.com